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We hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us with your receipt (This shall not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below). We are happy to offer an exchange or refund on unused items returned within 14 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.

1. Before returning your item(s) please contact us for a Return Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.


To obtain your Return Authorisation Number please:

email us : info@autoera.co.uk

or call us : +(44)7564987313


For non-faulty products

  • Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.
  • Ensure you have contacted our customer services for a  Return Authorisation Number, and read our Terms & Conditions.

For faulty goods

  • We will arrange a pick-up service free of charge.
  • All goods will be inspected before an exchange or refund is applied.

This returns procedure only applies to internet purchases.

Please read our Terms & Conditions for further information.

For more information call AUTOERA Customer Services Department on +44 (0) 7564987313 or Email the customer service department at info@autoera.co.uk.

CANCELLATION POLICY

Consumers (Section 13 of the  Civil Code, BGB) have a statutory right to cancel in accordance with the following policy with reference to the online purchase of goods.

Right to cancel for consumers

You have the right to cancel this contract without giving a reason within fourteen days.

The deadline for cancellation is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (AUTOERA LTD,  Email: info@autoera.co.uk) by an explicit declaration (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, which, however, is not mandatory.

In order to meet the deadline for cancellation, it is sufficient to send the notice concerning the exercise of the right to cancel before the cancellation deadline expires.

Consequences of cancellation

If you cancel this contract, we shall return to you all the payments that we have received from you, including the costs of delivery (except the additional costs resulting, because you selected a different form of delivery than the most reasonably priced standard delivery we offered) immediately and no later than fourteen days after the day on which we received the notice of your cancellation of this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you fees for such repayment.

The following applies for goods that can normally be sent by post:

We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without delay and, in any event, within fourteen days from the day on which you inform us about the cancellation of this contract: info@autoera.co.uk

The deadline is met if you dispatch the goods before expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods.

The following applies for goods that cannot normally be sent back by post (e.g. spare parts that cannot be packaged):

You shall only be liable for any loss of value of the goods if such loss of value can be attributed to handling of the goods that is not necessary to check their condition, properties and functioning.

– End of the Cancellation Policy –

Sample cancellation form

(If you wish to cancel this contract, please fill in this form and send it back to us.)

– To: Email: info@autoera.co.uk
– I/We (*) hereby cancel the contract regarding the purchase of the following goods (*)/the provision of the following services (*) that I/we (*) have entered into
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the notification is communicated on paper)
– Date
________
(*) Cross out if not applicable.

Exceptions to the right to cancel

There are legal exceptions to the right to cancel, in which context we reserve the right to refer to the following towards you: There is no right to cancel for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive or that are explicitly tailored to the consumer’s personal needs.

There is no right to cancel for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their properties.
Furthermore, please be informed that, you must reimburse us for any loss of value that can be attributed to handling of the goods that was not necessary to check their condition, properties and functioning. There are court decisions to the effect that the installation of automobile parts is also “not necessary.”

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