What is Distance Agreement?

We hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us with your receipt (This shall not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below). We are happy to offer an exchange or refund on unused items returned within 14 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.

1. Before returning your item(s) please contact us for a Return Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.

To obtain your Return Authorisation Number please:

email us : info@autoera.co.uk

or call us : +(44)7564987313

For non-faulty products

  • Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.
  • Ensure you have contacted our customer services for a  Return Authorisation Number, and read our Terms & Conditions.

For faulty goods

  • We will arrange a pick-up service free of charge.
  • All goods will be inspected before an exchange or refund is applied.

This returns procedure only applies to internet purchases.

Please read our Terms & Conditions for further information.

For more information call AUTOERA Customer Services Department on (+44)7564987313 or Email the customer service department at info@autoera.co.uk

What is "A+ Protection" ?

Most orders arrive without a problem, but on the rare occasion that things don't go as planned, we've got you covered.

All eligible items bought at AUTOERA.CO.UK are automatically covered by A+ Protection" for up to 180 days after purchase, no matter how you choose to pay.

No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

When can I use "A+ Protection" ?

If there's a problem with your order, the first thing to do is get in touch with us :

email us : info@autoera.co.uk

or call us : +(44)7564987313)

This is the quickest and easiest way to get the help you need!

You can make a claim if:

- Your order doesn't arrive

- Your order isn't as described

- Your order arrived damaged or faulty

- There's an issue with your refund